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Clinic Policy
How we collect, use, store and protect your personal and treatment information.
Last Updated: 2026
At The Skin & Laser Clinic, we are committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our clinic, contact us, use our website or receive treatment.
The Skin & Laser Clinic provides professional aesthetic, skin and laser treatments.
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details provided at the end of this policy.
To ensure treatments are safe and suitable, we may collect medical history, allergies, current medication, pregnancy or breastfeeding status, previous cosmetic procedures, skin conditions and relevant GP details where necessary.
This information is collected solely for the purpose of providing safe and appropriate treatment.
We may also maintain consultation forms, consent forms, patch test results, treatment notes, products used, treatment plans and aftercare advice provided.
Clinical photographs may be taken before and after treatment. These photographs form part of your confidential treatment record and help us monitor treatment progress and outcomes.
Photographs will never be used on our website, social media, advertising or promotional material without your separate written consent.
You may withdraw your consent for future marketing use at any time. Withdrawal of consent will not affect photographs that were published with your previous permission, but no future marketing use will be made.
We only process your personal information where we have a lawful basis for doing so.
If you choose to receive marketing communications, we may contact you regarding promotions, special offers, new treatments, clinic updates and events.
You may unsubscribe at any time by contacting the clinic or using the unsubscribe option provided in our emails. We will not continue sending marketing communications after you have opted out.
Your information is treated as confidential. We will never sell your personal information to third parties.
Your information may only be shared where necessary with secure booking system providers, payment processing providers, IT support providers, professional advisers, insurance providers or regulatory authorities where legally required.
Where appropriate, we may recommend that you consult your GP or another healthcare professional.
We take appropriate technical and organisational measures to protect your information, including password-protected systems, secure electronic records, restricted staff access, confidential consultation records, secure storage procedures and regular security updates.
Only authorised personnel have access to your personal information.
We retain treatment records only for as long as necessary to provide ongoing treatment, meet legal obligations, satisfy insurance requirements and maintain professional records.
When information is no longer required, it will be securely deleted or destroyed.
Our website may use cookies to improve your browsing experience, analyse visitor traffic, remember preferences and improve website performance.
You can disable cookies through your browser settings if you prefer.
Under UK data protection legislation, you may have the right to:
Some rights may be restricted where we are legally required to retain treatment records.
Our website and social media pages may contain links to third-party websites. We are not responsible for their privacy practices or content and recommend reviewing their privacy policies before providing personal information.
Our treatments are intended for adults. We do not knowingly collect personal information from children except where legally permitted and with the appropriate consent of a parent or legal guardian.
Although we take every reasonable precaution to safeguard your personal information, no electronic system can be guaranteed to be completely secure. We continually review and improve our security procedures to minimise risk.
For the safety and security of our clients, staff and premises, CCTV may operate in certain areas of the clinic.
CCTV recordings are used solely for security, crime prevention and the protection of staff, clients and property. Recordings are retained only for as long as reasonably necessary and are accessed only by authorised individuals where required.
We welcome honest and genuine feedback from our clients.
If you choose to leave a review on platforms such as Google, Facebook or other review websites, we appreciate your comments and value your feedback.
Where necessary, the clinic may respond publicly to reviews to correct inaccurate or misleading information, while respecting client confidentiality and complying with applicable data protection laws.
We will never disclose confidential treatment or medical information without your consent unless legally required to do so.
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices. The most current version will be available on our website and at the clinic.
The Skin & Laser Clinic
Telephone: 07859 709022
Instagram: @theskinlazerclinic
Location: Apsley, Hertfordshire
If you have concerns about how we have handled your personal information, please contact us first so we have the opportunity to resolve the matter.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.
By providing your personal information, booking an appointment, completing a consultation or receiving treatment at The Skin & Laser Clinic, you acknowledge that you have read and understood this Privacy Policy.